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21.
Creating the marketing experience : new strategies for building relationships with your target market / Joe Marconi. by
Publication details: Mason, Ohio : Thomson, 2005
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.M377.

22.
Relationship selling / Mark W. Johnston, Greg W. Marshall by
Edition: 2nd ed.
Publication details: Boston : McGraw-Hill/Irwin, 2008
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5438.25.J6528 2008.

23.
The impact of managing business partners supported by web-based technologies on inter-organisational relationships : an empirical study from partners' perspective within the ICT industry / Zulkarnain Haji Kedah by
Publication details: London : City University, 2007
Dissertation note: Thesis (Ph.D.) - City University, 2007
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.Z858 2007 tesis.

24.
Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler by
Publication details: London : Financial Times Prentice Hall, 2002
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.S659m 2002 9HUKM.

25.
26.
151 quick ideas to get new customers / Jerry R. Wilson by
Publication details: New Delhi : Management Update, 2006
Other title:
  • One hundred fifty-one quick ideas to get new customers
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.W55 sbr.

27.
Marketing for stakeholders 2008-2009 / David R. Harris, Neil Botten and Julia McColl. by
Publication details: Oxford, United Kingdom : Elsevier/Butterworth-Heinemann, 2008
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.H37.

28.
Customer knowledge management : people, processes, and technology / Minwir Al-Shammari by
Publication details: Hershey, PA : Information Science Reference, 2009
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A474.

29.
30.
The relationship marketer [electronic resource] : rethinking strategic relationship marketing / by Soren Hougaard, Mogens Bjerre. by
Edition: 2nd ed.
Publication details: Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, c2009
In: Springer e-books
Online resources:
Availability: No items available.

31.
32.
CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan / Nor Hapiza Mohd Ariffin by
Publication details: 2010
Dissertation note: Tesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2010
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.N676 2010 tesis.

33.
151 quick ideas to get new customers / by Jerry R. Wilson. by
Publication details: Franklin Lakes, NJ : Career Press, 2005
Other title:
  • One hundred fifty-one quick ideas to get new customers
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.W55 2005.

34.
Tolonglah jual kepada saya / Seth Godin ; diterjemah oleh Rawaida Kamarudin. by Language: Malay Original language: English
Publication details: Batu Cave, Selangor : PTS Professional Publishing, 2012
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (4)Call number: HF5415.55.G636154, ...

35.
Clients, clients, and more clients : create an endless stream of new business with the power of psychology / Larina Kase. by
Publication details: New York : McGraw-Hill, 2012
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HF5415.55.K378, ...

36.
Take your sales to the next level : advanced skills to build stronger relationships and close more deals / Charles D. Brennan Jr. by
Publication details: New York : McGraw-Hill, 2011
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.B744.

37.
Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. by
Edition: 2nd ed.
Publication details: Hoboken, N.J. : Wiley, 2011
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.P457 2011.

38.
UnMarketing : stop marketing. Start engaging / Scott Stratten. by
Edition: Rev. and updated.
Publication details: Hoboken, N.J. : Wiley, 2012
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.S737 2012.

39.
Market your way to growth : 8 ways to win / Philip and Milton Kotler. by
Publication details: Hobokon, NJ : John Wiley & Sons, 2013
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.K62447.

40.
Consumer-brand relationships : theory and practice / edited by Susan Fournier, Michael Breazeale, and Marc Fetscherin. by
Publication details: London : Routledge, 2012
Other title:
  • Consumer brand relationships.
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.C647, ...

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