Results of search for 'ccl=su:"Customer services,"'

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	21.	Design and management of service process / Rohit Ramaswamy by Ramaswamy, Rohit Series: Engineering process improvement series Publication details: Reading, Mass. : Addison-Wesley, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.R35. Place hold
	22.	A global marketplace for consumers by Organisation for Economic Co-operation and Development Series: Consumer policy series Publication details: Paris : OECD, 1995 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: OECD 14.2 G559. Place hold
	23.	Good service is good business : 7 simple strategies for success / Catherine DeVrye. by DeVrye, Catherine Series: Competitive edge management series Publication details: New York : Prentice-Hall, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D48. Place hold
	24.	Hey, I'm the customer : tips for providing superior customer service / Ron Willingham. by Willingham, Ron Publication details: Englewood Cliffs, N.J. : Prentice-Hall, 1992 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HF5415.5.W584, ... Place hold
	25.	No cover image available Hidden customer [videorecording : a film about internal customer service / a Salenger Films ; producer, Simon Barron. Publication details: Santa Monica, Calif. : Salenger Film, 1987 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.H54. Place hold
	26.	How to win customers and keep them for life / Michael LeBoeuf. by LeBoeuf, Michael Edition: Rev. and update for the digital age. Publication details: New York : Berkley Books, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.L4 2000 9HUKM. PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.L4 1989, ... Place hold
	27.	I'm first" : your customer's message to you / Linda Silverman Goldzimer ; with Gregory L. Beckmann. by Goldzimer, Linda Silverman Beckmann, Gregory L Publication details: New York : Berkley Books, 1991 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G66 1991. Place hold
	28.	No cover image available Improving your customer relations [ videorecording]. Publication details: Airport West, Vic. : Better Business Skills, 1992 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.I46. Place hold
	29.	Incredible customer service : the final test / David Freemantle by Freemantle, David, 1942- Publication details: London : McGraw-Hill, 1993 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F727. Place hold
	30.	Invented here : maximizing your organization's internal growth and profitability / Bart Victor and Andrew C. Boynton. by Victor, Bart Boynton, Andrew C Publication details: Boston, Mass. : Harvard Business School Press, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.8.V53. Place hold
	31.	Keep your customers and keep them happy / Stanley J. Fenvessy by Fenvessy, Stanley J Publication details: Homewood, Ill. : Dow Jones-Irwin, 1976 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F46. Place hold
	32.	No cover image available [Kertas kerja] : Seminar Kebangsaan ... Pelancongan, 28 dan 29 Julai 1990, Melaka anjuran Fakulti Ekonomi, Universiti Kebangsaan Malaysia. by Seminar Kebangsaan Industri Perkhidmatan dalam Tahun 1990an : Komunikasi, Perdagangan dan Pelancongan (1990 : Melaka) Publication details: Bangi : Fakulti Ekonomi, Universiti Kebangsaan Malaysia, 1990 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S4 1990c katsem. Place hold
	33.	Making customer satisfaction happen : a strategy for delighting customers / Roderick M. McNealy by McNealy, Roderick M Publication details: London : Chapman & Hall, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.M396. Place hold
	34.	No cover image available Malaysian's trade in services : some policy issues and options / by Kamal Salih. by Kamal Salih Publication details: Kuala Lumpur : Malaysian Institute of Economic Research, 1987 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.K35 kat. Place hold
	35.	Managing quality customer service / William B. Martin. by Martin, William B Publication details: Los Altos : Crisp Pub., 1989 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.M37. Place hold
	36.	Managing quality in the service sector / Mike Asher. by Asher, Mike Publication details: London : Kogan Page, 1996 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HD62.15.A73 1996. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.A73. Place hold
	37.	Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick. by Desatnick, Robert L Series: The Jossey-Bass management series Publication details: San Francisco : Jossey-Bass, 1987 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D47. Place hold
	38.	The myths of Japanese quality Ray and Cindelyn Eberts by Eberts, Ray E, 1954- Eberts, Cindelyn G Publication details: Upper Saddle River, N. J. Prentice-Hall P T R 1995 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.E254. Place hold
	39.	No-nonsense marketing 101 practical ways to win and keep customers Victor H. Prushan by Prushan, Victor H Publication details: New York John Wiley & Sons 1997 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.P78. Place hold
	40.	On great service: a framework for action / Leonard L. Berry. by Berry, Leonard L [author.] Publication details: New York: The Free Press, 1995 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B483. Place hold

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