Results of search for 'ccl=su:"Customer relations"'

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	21.	Managing quality customer service / William B. Martin. by Martin, William B Publication details: Los Altos : Crisp Pub., 1989 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.M37. Place hold
	22.	Managing sales leads : how to turn every prospect into a customer / Bob Donath ... [et al.]. by Donath, Bob Publication details: Lincolnwood, Ill. : NTC Business Books, 1995 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5438.4.M36. Place hold
	23.	Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick. by Desatnick, Robert L Series: The Jossey-Bass management series Publication details: San Francisco : Jossey-Bass, 1987 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D47. Place hold
	24.	Net gain : expanding markets through virtual communities / John Hagel III, Arthur Armstrong. by Hagel, John [author.] Armstrong, Arthur Publication details: Boston, Mass. : Harvard Business School, Press 1997 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.1265 .H34, ... Place hold
	25.	Profitable customers : how to identify, develop and retain them / Charles Wilson by Wilson, Charles Publication details: London : Kogan Page, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.W54. Place hold
	26.	No cover image available Quality h[videorecording] : total customer service / produced in association with Texaco. Publication details: London : Taylor Made Film, 1992 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.Q82. Place hold
	27.	Relationship marketing / Merlin Stone & Neil Woodcock by Stone, Merlin, 1948- Woodcock, Neil Series: Marketing in action series Publication details: London : Kogan Page, 1995 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S76. Place hold
	28.	No cover image available Ripples ( motion picture) Publication details: (USA) Cally Curtis 1992 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.R46 filem. Place hold
	29.	Simple ways to make your customers happy by Promod Batra. by Batra, Promod [author.] Publication details: Singapore: S. S. Mubaruk, 1994 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5415.5 .B334s 1994 9. Place hold
	30.	Stand-out service: talk straight, think positive, and smile! / writer : David Dee ; compiled by the editors of Customers first ; illustrator : Jeanne Fisher. by Dee, David [author] Series: The customer service rep's survival guide series ; vol.1 Publication details: Chicago: The Dartnell Corporation, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D43. Place hold
	31.	Winning and keeping industrial customers the dynamics of customer relationships Barbara Bund Jackson by Jackson, Barbara B Publication details: Lexington, MA. Laxington Books 1985 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.J28. Place hold
	32.	Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar / John Tschohl by Tschohl, John Publication details: Kuala Lumpur : Golden Books Centre, 1998 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: HF5415.5.T833154 8. PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.T82, ... Place hold
	33.	Consumers and services / Mark Gabbott and Gillian Hogg by Gabbott, Mark Hogg, Gillian Publication details: Chichester : John Wiley & Sons, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G327. Place hold
	34.	Everyone a leader : a grassroots model for the new workplace / Horst Bergmann, Kathleen Hurson, Darlene Russ-Eft by Bergmann, Horst Hurson, Kathleen Russ-Eft, Darlene F Publication details: New York : John Wiley & Sons, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD57.7.B47. Place hold
	35.	One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens. by Heil, Gary, 1950- Parker, Tom, 1950- Stephens, Deborah C. (Deborah Collins) Edition: 2nd ed. Publication details: New York : John Wiley, 1999 Other title: 1 size fits 1 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H45 1999. Place hold
	36.	At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker. by Becker, Hal B Publication details: New York : John Wiley & Sons, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B428. Place hold
	37.	What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle by Freemantle, David Publication details: London : Nicholas Brealey Publishing, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.525.F733. Place hold
	38.	The management of sales and customer relations : book of readings / edited by Bob Hartley and Michael W. Starkey by Hartley, Bob Starkey, Michael W Publication details: London : International Thomson Business Press, 1996 Other title: The management of sales & customer relations Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5438.4.M34, ... Place hold
	39.	The customer service zoo : create customers for life and a life for yourself / Catherine DeVrye by DeVrye, Catherine Publication details: Australia : Allen & Unwin, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D483. Place hold
	40.	Email marketing : using email to reach your target audience and build customer relationships / Jim Sterne, Anthony Priore by Sterne, Jim, 1955- Priore, Anthony Publication details: New York : John Wiley & Sons, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.1265.S7417 2000 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.1265.S7417. Place hold

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