Results of search for 'ccl=su:"Consumer satisfaction"'

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	21.	Marketing : connecting with customers / Gilbert D. Harrell, Gary L. Frazier. by Harrell, Gilbert D Frazier, Gary L Publication details: Upper Saddle River, NJ : Prentice Hall, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.H356. Place hold
	22.	Getting it right! : creating customer value for market leadership / Philip Weinzimer. by Weinzimer, Philip Publication details: New York : John Wiley & Sons, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.W444. Place hold
	23.	Tales of knock your socks off service : inspiring stories of outstanding customer service / by Kristin Anderson and Ron Zemke by Anderson, Kristin Zemke, Ron Publication details: New York : AMACOM, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A535 sbr. Place hold
	24.	One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens. by Heil, Gary, 1950- Parker, Tom, 1950- Stephens, Deborah C. (Deborah Collins) Edition: 2nd ed. Publication details: New York : John Wiley, 1999 Other title: 1 size fits 1 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H45 1999. Place hold
	25.	Productivity & service quality : an essential reading for service providers / Flora Han, Debbie Leong by Han, Flora Leong, Debbie Publication details: Singapore : Prentice Hall, 1996 Other title: Productivity and service quality : an essential reading for service providers Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.H36. Place hold
	26.	Handbook of customer satisfaction measurement / Nigel Hill. by Hill, Nigel, 1952- Publication details: Aldershot : Gower, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H546. Place hold
	27.	How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall. by Hill, Nigel, 1952- Brierley, John MacDougall, Rob Publication details: Aldershot : Gower, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H547. Place hold
	28.	Managing quality : a practical guide to customer satisfaction / D. B. N. Murthy. by Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932- Publication details: New Delhi : Sage Publications, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.M896. Place hold
	29.	No cover image available Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research / Derek R. Allen by Allen, Derek R, 1959- Rao, T. R. (Tanniru R.), 1940- Publication details: Milwaukee, Wisconsin : American Society for Quality, 2000 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.A43. Place hold
	30.	Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson by Johnson, Michael D Gustafsson, Anders Publication details: San Francisco : Jossey-Bass, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.335.J64 2000 9HUKM. Place hold
	31.	No cover image available Analisis kepuasan pelanggan terhadap kualiti perkhidmatan UKM [microform] / Norizan Mohamed by Norizan Mohamed Publication details: Bangi : Universiti Kebangsaan Malaysia, 1997 Dissertation note: Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: mikrofis tesis LB2331.46.M3N67 1996. Place hold
	32.	No cover image available Mediating effects of consumer trust, consumer commitment and customer satisfaction, in buyer-seller relationships: an investigation of auto service centers in Indonesia / by Farida Jasfar by Jasfar, Farida Publication details: Fort Lauderdale, Florida : Wayne Huizenga Graduate School of Business and Entrepreneurship, Nova Southeastern University, 2001 Dissertation note: AAT 3006655Thesis (DBA) - Nova Southeastern University, 2001 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.33.I5J37 2001 [00008050323]. Place hold
	33.	Marketing : connecting with customers / Gilbert D. Harrell. by Harrell, Gilbert D Edition: 2nd ed. Publication details: Upper Saddle River, NJ : Prentice Hall, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.H356 2002. Place hold
	34.	Let your customers do the talking : 301 + word-of-mouth marketing tactics guaranteed to boost profits / Michael E. Cafferky by Cafferky, Michael E Publication details: Petaling Jaya : Quest Publications, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.122.C33 sbr. Place hold
	35.	Built for use : driving profitability through the user experience / Karen Donoghue by Donoghue, Karen Publication details: New York : McGraw-Hill, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D655. Place hold
	36.	Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller by Jacka, J. Mike Keller, Paulette J Publication details: New York : Wiley, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.J33. Not available: PERPUSTAKAAN TUN SERI LANANG: Checked out (1). Place hold
	37.	Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / by Terry G. Vavra. by Vavra, Terry G Publication details: Milwaukee, Wis. : ASQ Quality Press, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.335.V378, ... Place hold
	38.	Consumer health : a guide to intelligent decisions / Stephen Barrett ... [et al.] by Barrett, Stephen, 1933- Edition: 7th ed. Publication details: New York : McGraw-Hill, 2002 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: W84.AA1 C7258 2002. Place hold
	39.	No cover image available Kajian kepuasan pelanggan di kalangan pelanggan yang mendapatkan perkhidmatan di Jabatan Kerja Sosial Perubatan Hospital Universiti Kebangsaan Malaysia pada Januari-Disember 2001 / Sidek Miko by Sidek Miko Publication details: Kuala Lumpur : Fakulti Perubatan, Universiti Kebangsaan Malaysia, 2002 Dissertation note: Tesis ( Ijazah Sarjana Kerja-Kerja Sosial Perubatan) - Universiti Kebangsaan Malaysia, 2002 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: tesis WX158.5.S568k 2002 9HUKM. Place hold
	40.	No cover image available Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia / Khairul Anuar Mohd. Ali. by Khairul Anuar Mohd Ali Publication details: Sintok : Universiti Utara Malaysia, 2002 Dissertation note: Tesis (Ph.D.) - Universiti Utara Malaysia, 2002. Availability: Not available: PERPUSTAKAAN TUN SERI LANANG: Lost (1).

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