Results of search for 'ccl=su:"Consumer Satisfaction"'

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	21.	Customer retention through quality leadership the Baxter approach Deborah G. Fliehman, David D. Auld by Fliehman, Deborah G Auld, David D Publication details: Singapore Toppan Company 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.33.U6F45. Place hold
	22.	Customer satisfaction the other half of your work Dru Scott by Scott, Dru Edition: rev. ed. Publication details: Los Altos Crisp Pub. 1991 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.3.S36 1991. Place hold
	23.	Customer satisfaction : experiences in healthcare sector / Hartini Ahmad and Mahmoud Allan. by Hartini Ahmad [author.] Mahmoud Allan [author.] Publisher: Sintok, Kedah : UUM Press, 2014Copyright date: ©2014 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5415.335.H329c 2014 9. Place hold
	24.	Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / by Terry G. Vavra. by Vavra, Terry G Publication details: Milwaukee, Wis. : ASQ Quality Press, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.335.V378, ... Place hold
	25.	Customer service : career success through customer loyalty / Paul R. Timm by Timm, Paul R Edition: 5th ed. Publication details: Upper Saddle River, N.J. : Prentice Hall, 2010 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.T534 2011. Place hold
	26.	Customising Stakeholder Management Strategies [electronic resource] : Concepts for Long-term Business Success / edited by Margit Huber, Martina Pallas. by Huber, Margit Pallas, Martina SpringerLink (Online service) Publication details: Berlin, Heidelberg : Springer Berlin - Heidelberg, 2006 In: Springer e-books Online resources: Click here to access online Availability: No items available.
	27.	Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman by Hernon, Peter Whitman, John R Publication details: Chicago : American Library Association, 2001 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.H455 2001 9. Place hold
	28.	No cover image available The effects of power on satisfaction [microform] : equity theory versus attribution theory / by Joseph Vernon Anderson by Anderson, Joseph Vernon Publication details: Ann Arbor, Mich. : University Microfilms International, 1982 Dissertation note: Thesis (Ph.D.)-Northwestern University, 1982 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: mikrofis tesis HD9696.C63A53 1982. Place hold
	29.	Getting it right! : creating customer value for market leadership / Philip Weinzimer. by Weinzimer, Philip Publication details: New York : John Wiley & Sons, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.W444. Place hold
	30.	Growth or bust! : proven turnaround strategies to grow your business / by Faust, Mark Publication details: Pompton Plains, NJ : Career Press, 2011 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD57.7.F378. Place hold
	31.	Handbook of customer satisfaction measurement / Nigel Hill. by Hill, Nigel, 1952- Publication details: Aldershot : Gower, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H546. Place hold
	32.	How companies win : profiting from demand-driven business models no matter what business you're in/ Rick Kash, David Calhoun. by Kash, Rick Calhoun, David (David L.) Publication details: New York : HarperBusiness, 2010 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD58.8.K374, ... Place hold
	33.	How to market to people not like you : "know it or blow it" rules for reaching diverse customers / Kelly McDonald. by McDonald, Kelly, 1961- Publication details: Hoboken, N.J. : Wiley, 2011 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.M236, ... Place hold
	34.	How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall. by Hill, Nigel, 1952- Brierley, John MacDougall, Rob Publication details: Aldershot : Gower, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H547. Place hold
	35.	No cover image available Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia / Khairul Anuar Mohd. Ali. by Khairul Anuar Mohd Ali Publication details: Sintok : Universiti Utara Malaysia, 2002 Dissertation note: Tesis (Ph.D.) - Universiti Utara Malaysia, 2002. Availability: Not available: PERPUSTAKAAN TUN SERI LANANG: Lost (1).
	36.	No cover image available The human nature of quality [videorecording] Publication details: Chicago, Ill. : Dartnell Corp., 1993 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HD62.15.H918 1993 9video. PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HD62.15.H85. Place hold
	37.	Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund by Fleming, John Howland Asplund, Jim Publication details: New York : Gallup Press, 2007 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.F597h 2007 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F575. Place hold
	38.	No cover image available Imej dan kecenderungan mengunjungi gedung-gedung berjabatan di Lembah Kelang bagi pembelian pakaian wanita / Sallehudin Mohd. Nor, Dr. Ismail Rejab by Sallehudin Mohd. Nor Ismail Rejab Universiti Kebangsaan Malaysia. Fakulti Pengurusan Perniagaan Publication details: [n.d.] Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HF5415.33.M4S235 arkib, ... Place hold
	39.	Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson by Johnson, Michael D Gustafsson, Anders Publication details: San Francisco : Jossey-Bass, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.335.J64 2000 9HUKM. Place hold
	40.	Improving performance and enhancing competitiveness : in search of innovative solutions / editors : Siti Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson. by Siti Nabiha Abdul Khalid [editor.] Fathyah Hashim [editor.] Richardson, Christopher [editor.] Series: School imprint series Publication details: Pulau Pinang : Penerbit Universiti Sains Malaysia, 2013 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (4)Call number: HD58.9.I486, ... Place hold

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