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	21.	Reflecting on the future of academic and public libraries / edited by Peter Hernon and Joseph R. Matthews. by Hernon, Peter [editor.] Matthews, Joseph R [editor.] Publisher: London : Facet Publishing, 2013Copyright date: ©2013 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z675.U5.R281 2013 9HUKM. Place hold
	22.	Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter [author.] Altman, Ellen [author.] Dugan, Robert E, 1952- [author.] Edition: Third edition. Publisher: London, England : Facet Publishing, [2015]Copyright date: ©2015 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.H447 2015. Place hold

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