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21.
The textbook of total quality in healthcare Edited by A. F. Al-Assaf and June A. Schmele by
Publication details: Delray Beach, Fla. St. Lucie Press 1993
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: W84.AA1T3 1993 9. PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: W84.AA1T13 1997 9HUKM.

22.
Total quality and organization development by William M. Lindsay, Joseph A. Petrick. by Series: The St. Lucie Press total quality series
Publication details: Delray Beach, Fla.: St. Lucie Press, 1997
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15. L56, ...

23.
Total quality in higher education by Ralph G. Lewis, Douglas H. Smith. by Series: Total quality series
Publication details: Delray Beach, Fla:. St. Lucie Press, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2341. L46.

24.
Total quality in information systems and technology / by Jack Woodal, Deborah K. Rebuck, Frank Voehl. by Series: The St. Lucie Press total quality series
Publication details: Delray Beach, Fla. : St. Lucie Press, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15. W66, ...

25.
Total quality in managing human resources / by Joseph A. Petrick, Diana S. Furr. by
Publication details: Delray Beach, Fla. : St. Lucie Press, 1995
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5549.P4553 1995 9. PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5449. P4553 n.2, ...

26.
Total quality in radiology : a guide to implementation / Henry George Adams and Sudhir Arora. by
Publication details: Delray Beach, Fla: Copublished by St. Lucie Press and the American Healthcare Radiology Administrators Education Foundation, 1993
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: WN100. A213t 1994 9. PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: WN100.A213t 1993.

27.
Total quality in research and development / by Gregory C. McLaughlin. by Series: The St. Lucie Press total quality series
Publication details: Delray Beach, Fla. : St. Lucie Press, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: Q180.A1. M38, ... Not available: PERPUSTAKAAN TUN SERI LANANG: Checked out (1).

28.
Total quality management : text, cases, and readings / Joel E. Ross. by
Edition: 2nd ed.
Publication details: Delray Beach, Fla. : St. Lucie Press, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15 .R67 1994.

29.
Total quality management for custodial operations : a guide to understanding and applying the keyelements of total quality management / Edited by Douglas N. Smith and Jacquelyn C. Bridge ...et al. by
Publication details: Delray Beach, Fla. : St. Lucie Press, 1994
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HD62.15 .H267t 1994 9.

30.
Total quality service : principles, practices, and implementations / D. H. Stamatis. by
Publication details: Delray Beach, Fla. : St. Lucie Press, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5 .S73, ...

31.
Insuring quality : how to improve quality, compliance, customer service, and ethics in the insurance industry / Hedy Abromovitz, Les Abromovitz. by
Publication details: Boca Raton, Fla. : St. Lucie Press, 1998
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HG8075.A25, ...

32.
Making innovation happen : concept management through integration / Gerhard Plenert, Shozo Hibino. by
Publication details: Boca Raton, Fla. : St. Lucie Press, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.I5P56.

33.
The seven fatal management sins : understanding and avoiding managerial malpractice / John W. Collis. by
Publication details: Boca Raton, Fla. : St. Lucie Press, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD31.C6136.

34.
Fundamentals of industrial quality control / Lawrence S. Aft. by
Edition: 3rd ed.
Publication details: Boca Raton, Fla. : St. Lucie Press, 1998
Other title:
  • Industrial quality control
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: TS156.A346 1998.

35.
Passing your ISO 9000/QS-9000 audit : a step-by-step guide / Donald A. Sanders, [C. Frank Scott]. by
Publication details: Boca Raton, Fla. : St. Lucie Press, 1997
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.6.S264 3. PERPUSTAKAAN TUN SERI LANANG (1)Call number: TS156.6.S264.

36.
The costs of bad hiring decisions & how to avoid them / Carol A. Hacker. by
Edition: 2nd ed.
Publication details: aDelray Beach, Fla. : St. Lucie Press, 1999
Other title:
  • Costs of bad hiring decisions and how to avoid them
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5549.9.S38H33.

37.
Continual improvement in government : tools & methods / Jerry W. Koehler, Joseph M. Pankowski. by
Publication details: Delray Beach, Fla. : St. Lucie Press, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: JF1525.T67K64.

38.
Quality in education : an implementation handbook / Jerome S. Arcaro. by
Publication details: Delray Beach, Fla. : St. Lucie Press, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2805.A6.

39.
The human side of intranets : content, style & politics / Jerry W. Koehler ... (et al.) by
Publication details: Boca Raton, Fla. : St. Lucie Press, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD30.385.H85.

40.
Principles of total quality / J. A. Swift, Joel E. Ross, Vincent K. Omachonu by
Edition: 2nd ed.
Publication details: Boca Raton, Fla. : St. Lucie Press, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.S95 1998, ...

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