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1861.
Monitoring, measuring, and managing customer service / Gary S. Goodman by
Publication details: San Francisco : Jossey-Bass, 2000
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.G67 2000 9HUKM.

1862.
The management century : a critical review of 20th century thought and practice / Stuart Crainer ; foreword by Bruce A. Pasternack by Series: Jossey-Bass business & management series
Publication details: San Francisco, Mass. : Jossey-Bass Publishers, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD31.C686.

1863.
How and why language matters in evaluation / [edited by] Rodney K. Hopson by Series: New directions for evaluation. no. 86
Publication details: San Francisco : Jossey-Bass Publishers, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2822.75.H68.

1864.
Students helping students : a guide for peer educators on college campuses / Steven C. Ender, Fred B. Newton by Series: The Jossey-Bass higher and adult education series
Publication details: San Francisco, Calif. : Jossey-Bass Publishers, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB1027.5.E52.

1865.
Information technology for school : creating practical knowledge to improve student performance / editors, Bena Kallick and James M. Wilson III by Series: The Jossey-Bass education series
Publication details: San Francisco : Jossey-Bass, 2001
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: LB1028.46.I533 2001 9HUKM.

1866.
Privacy and confidentiality of health information / Jill Callahan Dennis by Series: Jossey-Bass health series
Publication details: San Francisco : Jossey-Bass, 2000
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: WX173.D411p 2000 9HUKM.

1867.
Internetworking multimedia / Jon Crowcroft, Mark Handley and Ian Wakeman by
Publication details: San Francisco : Morgan Kaufmann Publishers, 1999
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: TK5105.5.C78 1999 9HUKM.

1868.
Higher education in partnership with industry : opportunities and strategies for training, research and economic development / David R. Powers ... [et al.] by Series: The Jossey-Bass higher education series
Publication details: San Francisco : Jossey-Bass Publishers, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LC1085.2.H53.

1869.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson by
Publication details: San Francisco : Jossey-Bass, 2000
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.335.J64 2000 9HUKM.

1870.
The smart manager's FAQ guide : a survival handbook for today's workplace / Rex P. Gatto by
Publication details: San Francisco : Jossey-Bass/ Pfeiffer, 2000
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HD31.G368 2000 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD31.G368 sbr.

1871.
Work naked : eight essential principles for peak performance in the virtual workplace / Cynthia C. Froggatt. by Series: The Jossey-Bass business & management series
Publication details: San Francisco : Jossey-Bass, 2001
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD50.5.F765.

1872.
Resolving conflicts at work : a complete guide for everyone on the job / Kenneth Cloke, Joan Goldsmith by
Publication details: San Francisco : Jossey-Bass, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD42.C56 sbr, ...

1873.
Learn to remember : practical techniques and exercises to improve your memory / Dominic O' Brien by
Publication details: San Francisco : Chronicle Books, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: BF385.O27 sbr.

1874.
Glaucoma / Thomas A. Weingeist, Thomas J. Liesegang, M. Gilbert Grand by Series: Basic and clinical science course. section 10
Publication details: San Francisco : The Foundation of The American Academy of Ophthalmology, 2000
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: WW290.W423g 2000 9HUKM.

1875.
Office yoga : simple stretches for busy people / by Darrin Zeer ; illustrations by Michael Klein by
Publication details: San Francisco : Chronicle Books, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: RA781.7.Z46 sbr.

1876.
Managing technological change : strategies for college and university leaders / A. W. (Tony) Bates by Series: The Jossey-Bass higher and adult education series
Publication details: San Francisco, Calif. : Jossey-Bass Publishers, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2395.7.B378.

1877.
Mastering Lotus Notes 4 / Kenyon Brown ... [et al.]. by
Publication details: San Francisco : Sybex, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5548.4.L692M376.

1878.
ProVision : preferred responses in ophthalmology : a self-assessment program.Series 2 / Gregory L. Skuta Executive Editor by Series: Lifelong education for the ophthalmologist
Publication details: San Francisco, CA : American Academy of Ophthalmology , 1999
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (2)Call number: WW18.2.P969 1996 9, ...

1879.
Retinal detachment : principles and practice / George F. Hilton, Edward B. McLean, Daniel A. Brinton by Series: Ophthalmology monographs ; 1
Edition: 2nd ed.
Publication details: San Francisco : American Academy Of Ophthalmology, 1995
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: WW270.H656r 1995 9HUKM.

1880.
Surgery of the eyelid, orbit, and lacrimal system / edited by William B. Stewart by Series: Ophthalmology monographs ; 8
Publication details: San Francisco : American Academy of Ophthalmology, 1993
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (3)Call number: WW205.S961 1999 9HUKM j.3, ...

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