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121.
Quality : a critical introduction / John L.W. Beckford by
Edition: 3rd ed.
Publication details: New York, NY : Routledge, 2010
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.B437 2010.

122.
Quality Management : reconsidered for the digital Economy / John Beckford. by
Edition: Fifth Edition.
Publisher: New York : Taylor & Francis Group, 2023Copyright date: ©2023
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.B4374 2023.

123.
Quality management in the service industry / Lionel Stebbing by
Publication details: New York : Ellis Horwood, 1990
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.S75.

124.
Quantifying the benefits of liberalising trade in services by
Publication details: Paris : Organisation for Economic Co-operation and Development, 2003
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: OECD 5 Q362.

125.
Queueing methods : for services and manufacturing / Randolph W. Hall by
Publication details: Englewood Cliffs, N.J. : Prentice-Hall , 1991
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD9980.5.H35, ...

126.
Readings on business : issues in Borneo business / Ernest Cyril de Run ... [et al.] by
Publication details: Saarbrucken, Germany : VDM Verlag Dr. Muller, 2008
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.R86.

127.
Regional inequality in services and purchasing power in the USSR 1940-1976 / J.P. Cole and M.E. Harrison by Series: Occasional paper ; no.14
Publication details: University of London, London : Department of Geography, 1978
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD7035 .C64.

128.
The regulation of services and intellectual property / edited by Markus Krajewski, Bryan C. Mercurio. by Series: The library of essays on international trade law and policy ; volume IIIPublisher: Farnham, Surrey, England : Ashgate, 2013Copyright date: ©2013
Online resources:
Availability: Items available for loan: PERPUSTAKAAN UNDANG-UNDANG (1)Call number: C59.R435 2.

129.
The relationship of service quality, consumer decision factors and brand equity / Ladda Vatjanasaregagul by
Publication details: Florida : Nova Southeastern University, 2007
Dissertation note: Thesis (Doctor of Business Administration) - Nova Southeastern University, 2007
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.L29 2007 tesis.

130.
Research methods in service industry management / Nick Johns and Darren Lee-Ross by
Publication details: London : Cassell, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.J64.

131.
Roots and enablers of service operations excellence / Fazli Idris. by Publisher: Bangi, Selangor : Penerbit Universiti Kebangsaan Malaysia, 2019Copyright date: ©2019
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD9980.5.F339, ...

132.
Sectors and jobs in metropolitan economies / Aaron Curwitz ; prepared for the Department of Housing and Urban Development. by Series: Rand note ; N-1847-HUD.
Publication details: California : Rand Corporation, 1983
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Rand 7 R367 1983.

133.
134.
Selling strategies for service business : how to sell what you can't see, taste, or touch / Karen Johnston, Jean Withers. by
Publication details: Vancouver: Self-Counsel Press, 1988
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5438.25 .J63.

135.
Service and operations management / Cengiz Haksever, Rider University, USA and Barry Render, Rollins College Graduate School of Business, USA. by Publisher: New Jersey : World Scientific, [2017]Copyright date: ©2018
Availability: Not available: PERPUSTAKAAN TUN SERI LANANG: In Transit (1).

136.
Service-dominant logic : premises, perspectives, possibilities / Robert F. Lusch, University of Arizona and Stephen L. Vargo, University of Hawaii. by
Publication details: Cambridge : Cambridge University Press, 2014
Availability: Not available: PERPUSTAKAAN TUN SERI LANANG: In Transit (1).

137.
138.
Service economics in Europe : opportunities for growth / Wolfgang Ochel and Manfred Wegner by
Publication details: London : Pinter, 1987
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9986.A2028[00008013835].

139.
Service enterprise integration : an enterprise engineering perspective / edited by Cheng Hsu by Series: Integrated series in information systems ; 16
Publication details: New York : Springer, 2007
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD30.2.S478.

140.
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