Results of search for 'ccl=su:"Customer services,"'

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	121.	Dimensional selling / Victor R. Buzzotta and Robert E. Lefton by Buzzotta, V. Ralph, 1931- Lefton, Robert Eugene, 1931- Publication details: New York : McGraw-Hill, 2005 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5438.8.P75B888. Place hold
	122.	Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart by Barlow, Janelle, 1943- Stewart, Paul, 1966- Edition: 1st ed. Publication details: San Francisco, CA : Berrett-Koehler, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B3667. Place hold
	123.	Higher profits through customer lock-in : a roadmap / Joachim Buschken by Buschken, Joachim, 1964- Publication details: Mason, Ohio : Thomson, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B874. Place hold
	124.	Reaching the interactive customer : integrated services for the digital world / Mai-lan Tomsen, Ron Faith by Tomsen, Mai-lan Faith, Ron Publication details: Cambridge, UK : Cambridge University Press, 2003 Online resources: Sample text Table of contents Publisher description Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.T66. Place hold
	125.	Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross by Gross, T. Scott Edition: 2nd ed. Publication details: Chicago : Dearborn Trade Pub., 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G756 2004. Place hold
	126.	No cover image available Selling benefits [videorecording] / written by Michael Barnes ...[et al.] ; directed by Jeff Inman ; produced by Ian Latimer by Barnes, Michael [writing] Walton, Charlie [writing] Inman, Jeff [direction,, writing] Latimer, Ian [production,, writing] Publication details: United Kingdom : Training Direct, 1990 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5438.25.S45. Place hold
	127.	e-Learning for management and marketing in libraries = e-Formation pour le marketing et le management des bibliotheques / edited by Daisy McAdam by McAdam, Daisy International Federation of Library Associations and Institutions Series: IFLA publications ; 115Language: engfra Publication details: Munchen : K. G. Saur, 2005 Other title: e-Formation pour le marketing et le management des bibliotheques Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z718.85.E44. Place hold
	128.	Customer-driven services management / S. Balachandran by Balachandran, S, 1932- Edition: 2nd ed. Publication details: New Delhi . : Response Books, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B354 2004. Place hold
	129.	Customer service delivery : research and best practices / Lawrence Fogli, editor by Fogli, Lawrence Series: The Professional Practice series Publication details: San Francisco, Calif. : Jossey-Bass, 2006 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C866. Place hold
	130.	Living supply chains : how to mobilize the enterprise around delivering what your customers want / John Gattorna. by Gattorna, John Publication details: Harlow, England : Financial Times/Prentice Hall, 2006 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD38.5.G384, ... Place hold
	131.	Training library staff and volunteers to provide extraordinary customer services / Julie Todaro and Mark L. Smith by Todaro, Julie Beth Smith, Mark L Publication details: London : Facet Publishing, 2006 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: Z668.5.T63 8[00005004209]. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z668.5.T638. Place hold
	132.	Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal by Davidow, William H Uttal, Bro Publication details: New York : Harper & Row, 1989 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D385. Place hold
	133.	Client's charter : a study on the implementation of the client's charter in the Ministry of Health Malaysia / [edited by] Haniza Mohd. Anuar ... [et al.] by Haniza Mohd. Anuar [editor.] Zulkarnain A. Karim [editor.] Institut Penyelidikan Sistem Kesihatan Malaysia. Kementerian Kesihatan Publication details: Kuala Lumpur: Institute for Health Systems Research, 2006 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (3)Call number: JQ716.C636 2006 9 khas, ... PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (3)Call number: JQ716.C636 2006 dok 9HUKM, ... PERPUSTAKAAN TUN SERI LANANG (4)Call number: MK10 IHSR 14 C54, ... Place hold
	134.	Implementing CRM : from technology to knowledge / David Finnegan, Leslie P. Willcocks by Finnegan, David Willcocks, Leslie Series: John Wiley series in information systems Publication details: Chichester : John Wiley & Sons, Inc., 2007 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.F491i 2007 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F566. Place hold
	135.	Service management and marketing : customer management in service competition / Christian Gronroos by Gr诮roos, Christian, 1947- Edition: 3rd ed. Publication details: Chichester, West Sussex, England : John Wiley & Sons, 2007 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.G768 2007. Place hold
	136.	The relationship edge : the key to strategic influence and selling succes / Jerry Acuff with Wally Wood by Acuff, Jerry, 1949- Wood, Wally Edition: 2nd ed. Publication details: Hoboken, New Jersey : John Wiley & Sons, 2007 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A287 2007. Place hold
	137.	Services marketing management : a strategic perspective/ Hans Kasper, Piet van Helsdingen, Mark Gabbott by Kasper, Hans Helsdingen, Piet van Gabbott, Mark Edition: 2d ed. Publication details: Chichester, West Sussex, England : John Wiley & Sons, 2006 Availability: Not available: PERPUSTAKAAN TUN SERI LANANG: Checked out (1).
	138.	Keeping score: using the right metrics to drive world-class performance / Mark Graham Brown by Brown, Mark Graham Publication details: New York : Productivity Press, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.9.B768. Place hold
	139.	Up your service!: insights : true stories of winners and losers in the quest for superior service / Ron Kaufman by Kaufman, Ron Publication details: Singapore : Ron Kaufman Pte Ltd., 2005 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.K21u 2005 9HUKM. Place hold
	140.	101 ways to really satisfy your customers / Andrew Griffiths by Griffiths, Andrew Edition: Rev. ed. Publication details: Crows Nest : Allen & Unwin, 2006 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.G853o 2006 9HUKM. Place hold

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