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1.
The 6 imperatives of marketing : lessons from the world's best companies / Allan J. Magrath. by Publisher: New York : American Management Association, [1992]Copyright date: © 1992.
Other title:
  • Six imperatives of marketing.
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.122.M335 42dcm.

2.
Acara khas sebagai alat komunikasi : tinjauan tentang kepuasan terhadap pameran cosmetics, hair beauty and fashion malaysia'94 / Ng Foong Quan. by ©1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.A26 1995 42sh.

3.
Analisis kepuasan pelanggan terhadap kualiti perkhidmatan UKM / Norizan Mohamed by
Publication details: Bangi : Fakulti Sains Matematik dan Komputer , Universiti Kebangsaan Malaysia, 1996
Dissertation note: Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2331.46.M3N67 1996 kat 4.

4.
Analisis kepuasan pelanggan terhadap kualiti perkhidmatan UKM [microform] / Norizan Mohamed by
Publication details: Bangi : Universiti Kebangsaan Malaysia, 1997
Dissertation note: Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: mikrofis tesis LB2331.46.M3N67 1996.

5.
Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research / Derek R. Allen by
Publication details: Milwaukee, Wisconsin : American Society for Quality, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.A43.

6.
The Apple experience : the secrets of delivering insanely great customer service / by Carmine Gallo. by
Edition: 1st ed.
Publication details: New York : McGraw-Hill, 2012
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (2)Call number: HF5415.5.G172a 2012 9, ...

7.
Best practices of governance for State Statutory Bodies in Sarawak / Ambrose anak Dango. by Publisher: Sarawak : UNIMAS, 2017
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: JQ1062.A61A463 kat.

8.
Built for use : driving profitability through the user experience / Karen Donoghue by
Publication details: New York : McGraw-Hill, 2002
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D655.

9.
Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller by
Publication details: New York : Wiley, 2002
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.J33. Not available: PERPUSTAKAAN TUN SERI LANANG: Checked out (1).

10.
Consumer health by Harold J. Cornacchia by
Publication details: St. Louis : Mosby, 1976
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: WA590.C812c 1976 9 [00002148231].

11.
Consumer health : a guide to intelligent decisions / Stephen Barrett ... [et al.] by
Edition: 7th ed.
Publication details: New York : McGraw-Hill, 2002
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: W84.AA1 C7258 2002.

12.
Consumer power : anywhere, anytime, anyone / Anwar Fazal, edited by Lakshmi Menon. by
Publication details: Penang, Malaysia : Neo Sentuhan, c2011
Availability: Items available for loan: PERPUSTAKAAN UNDANG-UNDANG (1)Call number: C23.3KQB.A557 2.

13.
Customer engineering cutting-edge selling strategies David B. Frigstad by Series: PSI successful business library
Publication details: Grants Pass, Oregon Oasis Press/PSI Research 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.2.F728.

14.
15.
Customer first a strategy for quality service Denis Walker by
Publication details: Aldershot Gower 1990
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.W34.

16.
Customer-focused marketing actions for delivering greater internal and external customer satisfaction Ian Chaston by Series: Marketing for professionals series
Publication details: London McGraw-Hill 1993
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.C5117.

17.
The customer is key Gaining an unbeatable advantage through customer satisfaction Milind M. Lele with Jagdish N. Sheth by Series: Wiley management series on problem solving
Publication details: New York John Wiley & Sons 1987
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.3.L45.

18.
Customer loyalty : how to earn it, how to keep it / Jill Griffin by
Publication details: New York : Lexington Books, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G75.

19.
Customer-oriented marketing strategy : theory and practice / Tevfik Dalgic and Tulay Yeniceri. by Series:
Publication details: New York : Business Expert, 2013
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.D345.

20.
Customer retention strategies / Nek Kamal Yeop Yunus. by
Publication details: Tanjung Malim, Perak : Penerbit Universiti Pendidikan Sultan Idris, 2013
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.N437, ...

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