TY  - BOOK
TI  - Hidden customer: a film about internal customer service 
PY  - 1987///
CY  - Santa Monica, Calif.
PB  - Salenger Film
KW  - Customer services
KW  - Interpersonal relations
N2  - The video shows what is an internal customer service, that is, the people that we work with in our organisation
ER  -