DeVrye, Catherine. <br/><br/>
Good service is good business :  7 simple strategies for success / 
Catherine DeVrye. 
 - New York :  Prentice-Hall,  1994. 
 - 166 p. ;  22 cm. 
 - Competitive edge management series .
<br/><br/>Bibliography : p.165-166 
<br/><br/><label>ISBN: </label>0724810951 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services--Management.