TY  - BOOK
AU  - Dahlgaard,Jens J.
AU  - Kristensen,Kai
AU  - Kanji,Gopal K.
TI  - Fundamentals of total quality management: process analysis and improvement 
SN  - 0412570602
PY  - 1996///
CY  - London
PB  - Chapman & Hall
KW  - Total quality management
KW  - Benchmarking (Management)
KW  - Management
ER  -