Dahlgaard, Jens J. <br/><br/>
Fundamentals of total quality management :  process analysis and improvement / 
Jens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji 
 - London :  Chapman & Hall,  1996 
 - 372 p. ;  25  cm. 
<br/><br/><label>ISBN: </label>0412570602  RM202.40 
<br/><br/><label>LCCN: </label>97-69703 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Benchmarking (Management)<br/>Management