The expert consumer : a complete handbook / Kenneth Eisenberger ; illustrations by Joseph La Jeunesse - Eisenberger, Kenneth (Englewood Cliffs, N.J. : Prentice-Hall, 1977)
Includes index.
Bibliography: p. 387-390.
Keywords: Consumer complaints -- United States -- Handbooks, manuals, etc; Customer relations -- Handbooks, manuals, etc; Consumer protection -- United States -- Handbooks, manuals, etc