Cass, Hilary, <br/><br/>
The NHS experience :  the'snakes and ladders' guide for patient and professionals / 
Hilary Cass. 
 - xx, 278 pages :  illustrations ;  22 cm. 
<br/><br/><label>ISBN: </label>9781138178809  RM457.06 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Education, Continuing--methods.<br/>Professional-Family Relations.<br/>Quality of Health Care.