TY  - BOOK
AU  - Chang,Richard Y.
AU  - Morgan,Mark W.
TI  - Performance scorecards: measuring the right things in the real world 
SN  - 0787952729
PY  - 2000///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance technology
N1  - Includes bibliographical references (p. 161-162); The performance problem -- Setting the stage for scorecards -- Collect scorecard inputs -- Create your scorecard -- Cultivate your scorecard -- Cascade your scorecard -- Connect your scorecard -- Confirm your scorecard -- Knowing the score
ER  -