TY  - BOOK
AU  - VanDuinkerken,Wyoma
AU  - Kaspar,Wendi Arant
TI  - Leading libraries: how to create a service culture 
SN  - 9781783300655
PY  - 2015///
CY  - Chicago
PB  - ALA Editions, an imprint of the American Library Association
KW  - Public services (Libraries)
KW  - Library personnel management
KW  - Leadership
KW  - Customer relations
N1  - Includes bibliographical references (pages 153-161) and index; Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries
N2  - The authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies
ER  -