TY  - BOOK
AU  - Tedesco,Donna
AU  - Tranquada,Fiona
TI  - The moderator's survival guide: handling common, tricky, and sticky situations in user research 
SN  - 9780124047006
PY  - 2014///
CY  - Amsterdam
PB  - Elsevier, Morgan Kaufmann
KW  - Commercial products
KW  - Testing
KW  - Computer software
KW  - User centered system design
KW  - Focus Groups
KW  - Interviewing
KW  - Forums (Discussion and debate)
N1  - Includes bibliographical references : (pages 318-320) and index
ER  -