Tedesco, Donna. <br/><br/>
The moderator's survival guide :  handling common, tricky, and sticky situations in user research / 
spine title :  The moderator's survival guide. 
Donna Tedesco, Senior User Experience Researcher, Fiona Tranquada, Senior Usability Consultant. 
 - xxiii, 323 pages :  color illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references : (pages 318-320) and index. 
<br/><br/><label>ISBN: </label>9780124047006  RM181.97 0124047009 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial products--Testing.<br/>Computer software--Testing.<br/>User centered system design.<br/>Focus Groups.<br/>Interviewing.<br/>Forums (Discussion and debate).