Alolayyan, Main Naser Fady. <br/><br/>
The impact of operational flexibility in the relationship between total quality management and hospital performance / 
Main Naser Fady Alolayyan. 
 -  2012. 
 - xvi, 277 p. :  charts, ill. ;  30 cm. 
<br/><br/>Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2012. 
<br/><br/>References : p. [220] - 240. 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Universiti Kebangsaan Malaysia--Dissertations.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Dissertations, Academic--Malaysia.<br/>Total quality management.<br/>Medical care--Quality control.<br/>Health services administration.<br/>Hospitals--Administration