TY  - BOOK
AU  - Reider,Rob
TI  - Expanding customer service as a profit center: striving for excellence and competitive advantage 
T2  - Marketing strategy collection
SN  - 9781606494608 (pbk)
PY  - 2012///
CY  - New York
PB  - Business Expert Press
KW  - Customer services
N1  - Includes index
ER  -