Reider, Rob,  1940- <br/><br/>
Expanding customer service as a profit center :  striving for excellence and competitive advantage / 
Rob Reider. 
 - New York :  Business Expert Press,  2012. 
 - xiv, 153 p. :  ill. ;  23 cm. 
 - Marketing strategy collection .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781606494608 (pbk) 1606494600 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.