TY - BOOK AU - Kamin,Maxine TI - Soft skills revolution: a guide to connecting with compassion for trainers, teams, and leaders SN - 9781118100370 (pbk.) PY - 2013/// CY - San Francisco, CA PB - John Wiley & Sons, Inc. KW - Communication in management KW - Interpersonal communication KW - Interpersonal relations KW - Management KW - Social aspects N1 - Includes bibliographical references (p. 215-217) and index ER -