Kovacs, Diane K.  1962- <br/><br/>
The virtual reference handbook :  interview and information delivery techniques for the chat and e-mail environments / 
Diane K. Kovacs 
 - New York :  Neal-Schuman,  2007 
 - xvii, 132 p. ;  23 cm. 
<br/><br/><label>ISBN: </label>9781555705985  RM238.23 1555705987 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)