TY  - BOOK
AU  - Jordan-Meier,Jane
TI  - The four stages of highly effective crisis management: how to manage the media in the digital age 
SN  - 9781439853740
AV  - P96.M34 J67 2011
U1  - 302.23068 
PY  - 2011///
CY  - Boca Raton
PB  - CRC Press
KW  - Online social networks
KW  - Mass media
KW  - Management
KW  - Crisis management
KW  - Public relations
N1  - section 1. Media, crisis, and new reporting tools -- section 2. Stages of a crisis -- section 3. Spokespeople : speed matters and perception is everything -- section 4. Media interviews : rules of engagement in a crisis -- section 5. Communication : rules and tools
UR  - https://eresourcesptsl.ukm.remotexs.co/user/login?url=https://www.taylorfrancis.com/books/9781439853740
ER  -