Pharmacy services: accomplishing patient satisfaction - Gan, Yan Nee; Norfazilah Ahmad; Aniza Ismail (Bangi, Selangor: Penerbit Universiti Kebangsaan Malaysia, 2023)
Chapter 1: Pharmacy services in public health -- Chapter 2: Patient satisfaction and healthcare -- Chapter 3: Determinants of patients satisfaction in the healthcare setting -- Chapter 4: The approach to measuring patient satisfaction -- Chapter 5: Patient satisfaction unravelled -- Chapter 6: Implications for pharmacy services.
Includes bibliographical references ([95]-101) and index.
Keywords: Pharmaceutical services; Pharmacist and patient