TY  - BOOK
AU  - Hamelin,Connie Lee
AU  - Wong,Gilbert
TI  - "Who cares wins": the art and science of crisis negotiation 
SN  - 9781387922871
PY  - 2022///
CY  - [place of publication are not identified]
PB  - Lulu Publishing Services
KW  - Negotiating
KW  - Communication
ER  -