Hamelin, Connie Lee, <br/><br/>
"Who cares wins" :  the art and science of crisis negotiation / 
Connie Lee Hamelin and Gilbert Wong. 
 - xliii, 301 pages :  illustrations ;  23 cm. 
<br/><br/><label>ISBN: </label>9781387922871  RM385.00 (PPUKM) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Negotiating.<br/>Communication.