TY  - BOOK
AU  - Rule,Colin
TI  - Online dispute resolution for business: B2B, e-commerce, consumer, employment, insurance, and other commercial conflicts 
SN  - 0787957313
PY  - 2002///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Arbitration and award
KW  - Automation
KW  - Dispute resolution (Law)
KW  - Internet
KW  - Law and legislation
N1  - Includes bibliographical references (p. 311-318) and index
ER  -