TY  - BOOK
AU  - Katsh,Ethan
AU  - Rifkin,Janet
TI  - Online dispute resolution: resolving conflicts in cyberspace 
SN  - 0787956767
PY  - 2001///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Dispute resolution (Law)
KW  - Automation
KW  - Mediation
KW  - Ombudspersons
KW  - Internet
N1  - Includes bibliographical references (p. 211-215) and index
ER  -