Katsh, Ethan, <br/><br/>
Online dispute resolution :  resolving conflicts in cyberspace / 
Katsh Ethan. 
 - xiv, 226 pages :  illustration ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 211-215) and index. 
<br/><br/><label>ISBN: </label>0787956767  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Dispute resolution (Law)--Automation.<br/>Mediation--Automation.<br/>Ombudspersons--Automation.<br/>Internet.