TY  - BOOK
AU  - Mass Hareeza Ali,
AU  - Nor Azlina Kamarohim,
AU  - Manisah Othman,
TI  - The nature of services management
SN  - 9789673444212
PY  - 2014///
CY  - Serdang, Selangor
PB  - Universiti Putra Malaysia Press
KW  - Service industries
KW  - Management.
KW  - Quality control.
N1  - Includes bibliographical references (page 200-201) and index
ER  -