The nature of services management / 
editors, Mass Hareeza Ali, Nor Azlina Kamarohim, Manisah Othman. 
 - xiii, 206 pages :  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references (page 200-201) and index. 
<br/><br/><label>ISBN: </label>9789673444212  Hadiah (PTSL) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management. <br/>Service industries--Quality control.