TY  - BOOK
AU  - Sulaiman Mohammed Khalid,
TI  - The mediating effect of soft factors towards the relationship between service quality and organisational performance among Malaysian polytechnic heads of department
PY  - 2021///
KW  - Universiti Kebangsaan Malaysia
KW  - Dissertations
KW  - Vocational education
KW  - Malaysia
KW  - Occupational training
KW  - Dissertations, Academic
N1  - Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2021; References:page 225-267
ER  -