Mannering, Karen, <br/><br/>
Managing difficult people :  effective management strategies for handling challenging behaviour / 
Karen Mannering. 
 - Second edition. 
 - 127 pages :  illustrations ;  22 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>1857037480  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Personnel management.<br/>Problem employees.