TY  - BOOK
AU  - Young,Lance Brendan
AU  - O'Toole,Cynthia Rozek
AU  - Wolf,Bianca
TI  - Communication skills for dental health care providers
SN  - 9780867156904
PY  - 2019///
CY  - [S.l.]
PB  - Quintessence Publishing Co, Inc.
KW  - Dentist-Patient Relations
KW  - Communication
KW  - Clinical Competence
KW  - Attitude of Health Personnel
KW  - Cultural Competency
N1  - Includes bibliographical references and index; Communication skills for dental health care providers -- Contents -- Preface -- About the Authors -- Part I: Communication Fundamentals -- Chapter 1. Understanding Communication -- Chapter 2. Preparing for Patient Communication -- Chapter 3. Developing Cultural Competence -- Part II: Interaction Skills -- Chapter 4. Enhancing Listening Skills -- Chapter 5. Improving Verbal Skills -- Chapter 6. Refining Nonverbal Communication Skills -- Part III: Communication During the Appointment -- Chapter 7. Initiating and Interviewing -- Chapter 8. Interacting During and After Procedures -- Chapter 9. Presenting Treatment Plans -- Part IV: Communication Challenges -- Chapter 10. Managing Life Span Challenges -- Chapter 11. Managing Hearing and Speaking Challenges -- Chapter 12. Managing Stigma Challenges -- Index
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ER  -