Young, Lance Brendan <br/><br/>
Communication skills for dental health care providers  [electronic resource] / 
Lance Brendan Young, Cynthia Rozek O'Toole, Bianca Wolf. 
 - [S.l.] :  Quintessence Publishing Co, Inc.,  2019. 
 - 1 online resource 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Communication skills for dental health care providers -- Contents -- Preface -- About the Authors -- Part I: Communication Fundamentals -- Chapter 1. Understanding Communication -- Chapter 2. Preparing for Patient Communication -- Chapter 3. Developing Cultural Competence -- Part II: Interaction Skills -- Chapter 4. Enhancing Listening Skills -- Chapter 5. Improving Verbal Skills -- Chapter 6. Refining Nonverbal Communication Skills -- Part III: Communication During the Appointment -- Chapter 7. Initiating and Interviewing -- Chapter 8. Interacting During and After Procedures -- Chapter 9. Presenting Treatment Plans -- Part IV: Communication Challenges -- Chapter 10. Managing Life Span Challenges -- Chapter 11. Managing Hearing and Speaking Challenges -- Chapter 12. Managing Stigma Challenges -- Index. 
<br/><br/><label>ISBN: </label>9780867156904 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Dentist-Patient Relations.<br/>Communication.<br/>Clinical Competence<br/>Attitude of Health Personnel.<br/>Cultural Competency