Manual pengurusan kualiti menyeluruh (TQM) : panduan pelaksanaan - Kumpulan Pemudahcara (TQM) UKM; Universiti Kebangsaan Malaysia (Bangi : Universiti Kebangsaan Malaysia, 1996)
Koleksi Sumbangan : Prof. Dr. Mohd. Safar Hashim
Keywords: Universiti Kebangsaan Malaysia -- Administration; Total quality management; Total quality management -- Universiti Kebangsaan Malaysia; Educational evaluation -- Selangor; Total quality management in higher education -- Malaysia -- Selangor; Education, Higher -- Malaysia -- Administration