Service marketing strategies for small and medium enterprises : emerging research and opportunities /
Muhammad Sabbir Rahman, North South University, Bangladesh, Mahmud Habib Zaman, North South University, Bangladesh, Md Afnan Hossain, North South University, Bangladesh.
- xiv, 171 pages : illustrations ; 27 cm.
'This book addresses the growing importance of services and in recognition of unique challenges faced by small and medium enterprises service marketing managers to gain insights and a level playing field thereby attaining sustainability. It also focuses on the knowledge required to implement service strategies to gain competitive advantages'--
9781522578918 RM683.86(PTSL)
Small business--Customer services. Small business marketing. Customer services--Marketing.