TY - BOOK AU - Hollnagel,Erik AU - Braithwaite,Jeffrey AU - Wears,Robert L. TI - Delivering resilient health care SN - 9781138602243 (hardback) PY - 2019/// CY - Abingdon, Oxon, New York PB - Routledge KW - Delivery of health care KW - Health services administration KW - Quality control ER -