TY - BOOK AU - Schweitzer,Fiona AU - Tidd,Joseph TI - Innovation heroes: understanding customers as a valuable innovation resource T2 - Series on technology management SN - 9781786345363 PY - 2018/// CY - London, New Jersey PB - World Scientific KW - Customer relations KW - Consumers KW - New products KW - Diffusion of innovations KW - Technological innovations N1 - Includes bibliographical references (pages 257-285) and index ER -