TY  - BOOK
AU  - Hull,Frank
AU  - Storey,Christopher David
TI  - Total value development: how to drive service innovation 
T2  - Series on technology management
SN  - 9781783267132
PY  - 2016///
CY  - London
PB  - Imperial College Press
KW  - Total quality management
KW  - Value
KW  - Customer relations
KW  - Industrial management
N1  - Includes index
ER  -