Hull, Frank, <br/><br/>
Total value development :  how to drive service innovation / 
spine title  Total value development. 
Frank M. Hull, Cass Business School and Fordham University Graduate School of Business-Executive Education, Chris Storey, University of Sussex, UK. 
 - xxxv, 371 pages :  illustrations ;  24 cm. 
 - Series on technology management ;  vol. 26. .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781783267132  RM626.20 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Value.<br/>Customer relations.<br/>Industrial management.