The influence of service fairness and hospitality on behavioural intentions in airlines services - Monizaihasra Mohamed (2017)
Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2017.
References : page [177]-213.
Keywords: Universiti Kebangsaan Malaysia -- Dissertations; Dissertations, Academic -- Malaysia; Hospitality industry -- Management; Tourism -- Management; Airlines -- Management; Airlines -- Employees