Petite, Anne, <br/><br/>
The manager's guide to service excellence :  the fine art of customer service / 
Anne Petite. 
 - 194 pages ;  24 cm. 
<br/><br/><label>ISBN: </label>0920197698  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.