TY - BOOK AU - Muhammad Ridzuan Abdul Aziz, TI - The effect of automated channel quality on internet banking trust and bank loyalty: the moderating roles of financial literacy and financial channel knowledge PY - 2017/// KW - Universiti Kebangsaan Malaysia KW - Dissertations KW - Dissertations, Academic KW - Malaysia KW - Internet banking KW - Financial literacy N1 - Thesis (Ph.D.)-Universiti Kebangsaan Malaysia, 2017; References : page [110]-137 ER -