The effect of automated channel quality on internet banking trust and bank loyalty : the moderating roles of financial literacy and financial channel knowledge /
Muhammad Ridzuan Abdul Aziz.
- xv, 159 pages : illustrations ; 30 cm.
Thesis (Ph.D.)-Universiti Kebangsaan Malaysia, 2017.
References : page [110]-137.
Universiti Kebangsaan Malaysia--Dissertations.
Dissertations, Academic--Malaysia. Internet banking. Financial literacy.