Sethna, Zubin,

Consumer behaviour / Consumer behavior Zubin Sethna & Jim Blythe. - Third edition. - xxi, 499 pages : colour illustrations ; 25 cm.

Previous editions written solely by Blythe.

Includes bibliographical references and index.

Part 1: Consumer Behaviour in Context. Understanding Consumer Behaviour -- Consumer Behaviour and the Marketing Mix -- The Decision Making Process and Brand Interaction -- Innovation and Digital Technologies -- Consumption in B2C VS. B2B -- Part 2: Psychological Issues in Consumer Behaviour. Drive, Motivation and Hedonism -- The Self and Personality -- Perception -- Learning and Knowledge -- Attitude Formation and Change -- Part 3: Sociological Issues in Consumer Behaviour. Reference Groups -- Age, Gender and Familial Roles -- Culture and Class -- Ethical Consumption -- Part 4: Consumer Behaviour in Conclusion. Post-Purchase Behaviour.

9781473919129 RM655.56 1473919126 9781473919136 1473919134


Consumer behavior--Textbooks.